Refund Policy

Last updated: October 5, 2026

Refunds are available for eligible returned items after we receive and inspect the return, or for approved order issues such as confirmed defective, damaged, or incorrect items.

Refund Eligibility

A refund may be approved when:

• The item qualifies under our Return Policy
• The return request was made within 30 days after delivery
• The returned item is received and passes our return inspection
• The item was damaged, defective, incorrect, or affected by an issue confirmed by Cowpoky

Refund eligibility is determined based on the condition of the item, the reason for the return, and the requirements described in our Return Policy.

Return Inspection

After we receive your returned item, we will inspect it to confirm whether it meets our return conditions.

We will notify you after the inspection is completed and let you know whether your refund has been approved or rejected.

Items that do not meet the requirements of our Return Policy may not be eligible for a refund.

Refund Timing

If your refund is approved after inspection, Cowpoky will process the refund within 3-10 business days after the return inspection is complete.

Refunds are issued to the original payment method whenever possible.

Your bank, card issuer, PayPal, or other payment provider may require additional processing time before the refunded amount appears in your account. These processing times are controlled by the payment provider and are outside Cowpoky's direct control.

Damaged, Defective, Or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible at support@cowpoky.com.

Please include your order number, a description of the issue, and clear photos showing the damaged, defective, or incorrect item.

We will review the information provided and determine the appropriate resolution based on the circumstances of the order.

Shipping Charges

Return shipping costs are generally the customer's responsibility unless the issue is confirmed to have been caused by Cowpoky.

If your case involves return shipping costs, replacement costs, or other shipping-related charges, we will explain the approved resolution during the return review process.

Original shipping charges may not be refundable unless otherwise required by applicable law or specifically approved by Cowpoky as part of the resolution.

Late Or Missing Refunds

If your refund has been approved but you have not received it after the expected processing time, please first check with your bank, card issuer, PayPal, or other payment provider.

Refunds may take additional time to appear depending on the processing procedures of your financial institution or payment provider.

If you still need assistance after contacting your payment provider, please contact Cowpoky at support@cowpoky.com and include your order number.

No Unconditional Refund Promise

Refunds are issued only when an order or returned item meets the conditions described in our Return Policy and this Refund Policy.

Submitting a refund request does not automatically guarantee that a refund will be approved.

Each request is reviewed based on the circumstances of the order, the condition of the item, the reason for the request, and the applicable return and refund requirements.

Refunds To Original Payment Method

Approved refunds will generally be issued to the original payment method used to place the order.

If the original payment method is no longer available or a refund cannot be completed through that method, we will review the available options in accordance with the applicable payment provider requirements and applicable law.

Contact Us

If you have questions about a refund or the status of a refund request, please contact us:

Cowpoky
Website: Cowpoky.com
Email: support@cowpoky.com