Return Policy

Last updated: October 5, 2026

Cowpoky accepts eligible return requests within 30 days after delivery.

How To Request A Return

To request a return, please contact us at support@cowpoky.com within 30 days after delivery.

Please include:

• Your order number
• The email address used at checkout
• The item you want to return
• The reason for the return

Please do not send any item back before contacting us.

We will review your request and provide return instructions if your return is approved. Items sent back without prior approval may not be accepted or eligible for a refund.

Return Eligibility

To be eligible for a return, the item must generally be:

• Unused and unworn, where applicable
• Unwashed, where applicable
• Undamaged
• In substantially the same condition in which it was received
• In its original packaging when reasonably possible
• Returned with proof of purchase or sufficient order information

Each return request is reviewed before a return is accepted.

Eligibility may depend on the type of product, its condition, the reason for the return, and the circumstances of the order.

Items That Are Not Eligible For Return

Items may not be eligible for return if:

• The return request is made more than 30 days after delivery
• The item has been used, worn, washed, altered, damaged, or otherwise changed after delivery
• The item is returned without prior approval
• The return does not follow the instructions provided by Cowpoky
• Required order or purchase information cannot be provided

Additional return restrictions may apply to certain products where permitted by applicable law.

Damaged, Defective, Or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us at support@cowpoky.com as soon as possible.

Please include your order number, a description of the issue, and clear photos showing the damaged, defective, or incorrect item.

If the issue is confirmed to have been caused by Cowpoky, we will provide an appropriate approved resolution, which may include a free one-time replacement, refund, or another resolution depending on the circumstances.

Return Shipping Costs

Return shipping costs are generally the customer's responsibility unless the return is required because of a confirmed error caused by Cowpoky.

The exact return shipping cost depends on the package size, weight, shipping carrier, destination, and return location and therefore is not a fixed amount.

If a return or replacement is required because of a confirmed error caused by Cowpoky, we will provide instructions regarding the approved resolution and any applicable shipping arrangements.

Return Inspection

After we receive your returned item, we will inspect it to confirm whether it meets the conditions of this Return Policy.

We will notify you after the inspection is complete and let you know whether your return and any applicable refund have been approved or rejected.

For additional information regarding refunds and refund processing times, please review our Refund Policy.

Cancellations

You may request cancellation before fulfillment begins and within 2 hours after placing your order.

To request a cancellation, please email support@cowpoky.com as soon as possible and include your order number.

Cancellation requests are not guaranteed.

Once an order has entered fulfillment, processing, or shipment, we may no longer be able to cancel or modify the order.

If your order can no longer be cancelled, you may request a return after delivery if the item qualifies under this Return Policy.

Refunds

Approved refunds for eligible returns are processed according to our Refund Policy.

Submitting a return request does not automatically guarantee a refund. The returned item must meet the applicable return requirements and pass inspection before a refund is approved.

Contact Us

If you have questions about a return, cancellation, or order issue, please contact us:

Cowpoky
Website: Cowpoky.com
Email: support@cowpoky.com