Shipping Policy

Last updated: October 5, 2026

This Shipping Policy explains how Cowpoky processes and ships orders placed on Cowpoky.com.

Order Processing Time

Orders are processed within 1-3 business days after the order is placed. Business days do not include weekends or U.S. public holidays.

Some products may require additional preparation or fulfillment time before shipment. Processing time is separate from shipping transit time.

Shipping Destination

Cowpoky primarily serves customers in the United States.

If international shipping is available at checkout, available shipping options, costs, and estimated delivery times will be shown before you place your order.

Shipping Rates

• Standard Shipping: $5.67 USD
• Free Shipping: Available for orders of $100 USD or more

Shipping costs and available shipping methods are shown at checkout before you confirm payment.

Estimated Delivery Time

For U.S. orders, estimated delivery is 7-14 business days after processing is complete.

Total estimated delivery time for U.S. orders is usually 8-17 business days, including processing and shipping.

All delivery times are estimates only and are not guaranteed delivery dates.

Tracking Information

Tracking information is sent to the email address provided with your order after your order ships.

Tracking updates may take some time to appear after the carrier receives or scans the package.

Shipping Delays

Delivery may be delayed due to carrier issues, severe weather, holidays, high order volume, incorrect or incomplete shipping details, customs processing, or other events outside our reasonable control.

If your order appears delayed, please contact us at support@cowpoky.com with your order number.

Incorrect Shipping Address

Please review your shipping address carefully before placing an order.

If you entered an incorrect or incomplete address, please contact us as soon as possible at support@cowpoky.com.

We can only attempt to update a shipping address before fulfillment begins. Once an order has entered fulfillment or has been shipped, we cannot guarantee that the address can be changed.

Cowpoky is not responsible for delivery issues caused by incorrect or incomplete shipping information provided by the customer.

Customs, Duties, and Import Taxes

For international orders, customers are responsible for any customs duties, import taxes, brokerage fees, or other local charges required by the destination country unless clearly stated otherwise at checkout.

These charges are not included in our product prices or standard shipping fees and are determined by the destination country's customs or tax authorities.

Contact Us

If you have questions about shipping or delivery, please contact us:

Cowpoky
Website: Cowpoky.com
Email: support@cowpoky.com

Payments are accepted via credit card, debit card, Apple Pay, Paypal or split into 4 payments with Afterpay.

Accepted cards are Visa, American Express, Mastercard, Diners Club, JCB, Venmo and Discover.

All transactions are secured. Website is provided with an SSL encryption system to protect personal and payment data.

Refund Policy

Last updated: October 5, 2026

Refunds are available for eligible returned items after we receive and inspect the return, or for approved order issues such as confirmed defective, damaged, or incorrect items.

Refund Eligibility

A refund may be approved when:

• The item qualifies under our Return Policy
• The return request was made within 30 days after delivery
• The returned item is received and passes our return inspection
• The item was damaged, defective, incorrect, or affected by an issue confirmed by Cowpoky

Refund eligibility is determined based on the condition of the item, the reason for the return, and the requirements described in our Return Policy.

Return Inspection

After we receive your returned item, we will inspect it to confirm whether it meets our return conditions.

We will notify you after the inspection is completed and let you know whether your refund has been approved or rejected.

Items that do not meet the requirements of our Return Policy may not be eligible for a refund.

Refund Timing

If your refund is approved after inspection, Cowpoky will process the refund within 3-10 business days after the return inspection is complete.

Refunds are issued to the original payment method whenever possible.

Your bank, card issuer, PayPal, or other payment provider may require additional processing time before the refunded amount appears in your account. These processing times are controlled by the payment provider and are outside Cowpoky's direct control.

Damaged, Defective, Or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible at support@cowpoky.com.

Please include your order number, a description of the issue, and clear photos showing the damaged, defective, or incorrect item.

We will review the information provided and determine the appropriate resolution based on the circumstances of the order.

Shipping Charges

Return shipping costs are generally the customer's responsibility unless the issue is confirmed to have been caused by Cowpoky.

If your case involves return shipping costs, replacement costs, or other shipping-related charges, we will explain the approved resolution during the return review process.

Original shipping charges may not be refundable unless otherwise required by applicable law or specifically approved by Cowpoky as part of the resolution.

Late Or Missing Refunds

If your refund has been approved but you have not received it after the expected processing time, please first check with your bank, card issuer, PayPal, or other payment provider.

Refunds may take additional time to appear depending on the processing procedures of your financial institution or payment provider.

If you still need assistance after contacting your payment provider, please contact Cowpoky at support@cowpoky.com and include your order number.

No Unconditional Refund Promise

Refunds are issued only when an order or returned item meets the conditions described in our Return Policy and this Refund Policy.

Submitting a refund request does not automatically guarantee that a refund will be approved.

Each request is reviewed based on the circumstances of the order, the condition of the item, the reason for the request, and the applicable return and refund requirements.

Refunds To Original Payment Method

Approved refunds will generally be issued to the original payment method used to place the order.

If the original payment method is no longer available or a refund cannot be completed through that method, we will review the available options in accordance with the applicable payment provider requirements and applicable law.

Contact Us

If you have questions about a refund or the status of a refund request, please contact us:

Cowpoky
Website: Cowpoky.com
Email: support@cowpoky.com